AI Agent for Travel Agencies in Singapore

• "show me all the sq flights to hong kong on 3 nov, boss wants to pick the timing"
• "is option 1 refundable, what does it cost to change"
• "how long is that ticket valid for"
• "2 adults and 1 child to tokyo, 9 to 14 nov"
• "check my booking, surname tan. is it ticketed already?"
• "can my client use the lounge with krisflyer gold"
• "can i keep the unused ticket for next year"
• "a trip for 2 people in autumn, something with mountains, can you recommend"
• "actually, my brother might join. and we are vegetarian"
• "can we upgrade to 4 star, and can you send pictures of the rooms"

Every one of these needs a system before it can be answered. The flight questions need a login to the terminal and a read of the fare rule, and one agency told us flights are 95% of its email, with about 100 of these a day across four consultants. The tour questions arrive in pieces, the operator's own process document calls it dripping information, and its overseas travellers write while Singapore is asleep. At 9pm there is one duty phone on rotation, so the client who asked at 9pm gets the terminal answer the next morning.

Try it on ours first: message +65 8012 4848 at any hour and the agent that replies is 41 Closer.

1. It reads the request and asks only for what is missing. Route, dates, passenger count and cabin. For a tour: dates, group size, hotel tier and nationality, because the visa rule differs by passport. One question at a time, in the customer's own words, and nothing asked twice.
2. It prices on your own systems. On your Amadeus office it returns up to three options with times, bag allowance and total, or the whole day's schedule when the boss wants to pick the timing. For a tour it quotes your 3-star package by group size, with the inclusions, and tells the customer a person will confirm rooms on a 4 or 5-star upgrade.
3. It answers the fare question from the airline's rule. Refundable or not, the change fee and how long the ticket is valid, quoted word for word from the published fare rule. It never rounds and never converts the currency. Processing a refund or a reissue stays with a consultant.
4. It takes the details and holds the seats. Traveller name, passport and the approval code if your client needs one. It holds the seats and returns the booking reference. For a tour it takes the 50% deposit and notes the balance due 40 days before departure, your own terms.
5. It hands over and follows up. A consultant issues the ticket and takes payment, by BSP or card, the way you do now. Lounge and visa questions, group trips, budget carriers and anything it is unsure of go to a person. A quiet prospect gets a follow-up on a schedule that stops the moment they reply.

What it connects to. On Starter it reads the package list, rate sheet and fare notes you give us and sends your own booking or deposit link. On Pro it reads your Amadeus office for live fares, schedules and fare rules, holds seats and looks up a booking by reference and surname. For a tour operator, Pro reads your reservation system for packages, festival dates and prices by group size, writes the booking back and takes the deposit in the chat. Your shared inbox tool, accounting system and email are separate steps we scope with you.

• One real enquiry sent to 25 Singapore businesses between 8pm and 11pm: one replied within five minutes, the median wait for a human reply was 13.3 hours and four never replied. Read the study.
• One corporate travel agency told us flights are 95% of its email and it handles about 100 enquiries a day across four consultants, each one a terminal login before a reply.
• The same operator's overseas enquiries land while Singapore is asleep, so the reply waits for the morning.
• At a Singapore professional services firm, quote time went from 3 hours to 5 minutes, errors fell 90% and sales capacity rose 35%. Read the case.

One month to start, charged from the day it goes live. Then month to month with 30 days notice and no contract. No GST is charged. Eligible Singapore SMEs can apply the EDGE grant, which replaced the EDG on 30 September 2026, to part of the cost. All plans and terms.