AI Agent for Jewellery Retailers in Singapore

• "got this in 18K? (with a photo of a pendant)"
• "looking for a flower design pendant, you have?"
• "how many grams? how many pointers the diamond?"
• "do you have this one? (a photo of a bracelet seen somewhere else)"
• "which shop still has it?"
• "what is the gold price today?"
• "got anything around $800 for a gift?"
• "can give best price?"
• "can reserve for me? I come down tomorrow"
• "my pawn ticket, when is it due?"

Every one of these needs the record and the stock before anyone can reply. One group we spoke to described its records as a line like 18K diamond pendant, the carat and the gross weight, and that is all, so even a staff member cannot search for a flower design. It adds a few hundred new pieces a month, so nobody on shift remembers what came in or which outlet holds it. When we opened the chat widget on their website during the call, it said: we are offline, leave your message. The buyer who sent the photo at night is answered the next morning, if at all.

Try it on ours first: message +65 8012 4848 at any hour and the agent that replies is 41 Closer.

1. It finds the piece from a photo or a few words. The buyer sends a photo or types flower pendant, 18K white gold. The agent searches the whole catalogue on what the record holds and on what is visible in the photo, and replies in one message with the closest pieces, their photos and the prices in your record. When there are too many matches it asks one narrowing question, budget or diamond size, before it shows more.
2. It says which outlet holds it. Stock sits per outlet in the catalogue, so the reply says the piece is at your Tampines shop today, or that it is one of a kind. In the demo we built, a piece that has sold is hidden from search, and a second buyer asking for it is told it has just been taken.
3. It holds your price and takes the deposit. The agent quotes only what the record says. Pushed for a better price, it holds. When the buyer wants a person, it hands over, and the price stays where you set it. To hold a piece it sends a payment link for a deposit. Once paid, the piece is marked reserved and the outlet gets a WhatsApp message to take it off the counter.
4. It hands over what it should not answer. Pawn ticket questions and valuations of a customer's own gold go to your staff, with the chat so far. Gold by weight is handled the same way on Starter: the agent says the team will share the live rate and pings your staff. On Pro a live rate source can be connected, ask us before you count on it.
5. It follows up and keeps the lead. Every buyer's name and number are stored from the first message. A buyer who paid a deposit but has not come down is reminded. A buyer who stopped replying is followed up. Your staff see the whole chat when they take over, so the buyer never repeats the story.

What it connects to. On Starter it reads a catalogue file you export: item ID, title, description, purity, weight, carat, price, photo and the outlet that holds the piece, plus a daily list of what sold. On Pro it connects to your online store or stock system, so a counter sale takes the piece out of the chat and a WhatsApp reservation is written back. If your stock lives in custom in-house software and your IT will not open it, even read-only, start on Starter with the daily file. That is what the group we spoke to chose.

• One enquiry sent to 25 Singapore businesses between 8pm and 11pm: one replied within five minutes, the median wait for a human reply was 13.3 hours, four never replied and the slowest took 13 days. The study.
• One group we spoke to holds 100,000 pieces across dozens of outlets and adds a few hundred new pieces a month. Its records read 18K diamond pendant with a carat and a gross weight, so a buyer asking for a flower design cannot be matched by anyone on the phone, at any hour.
• In our quote-automation case, a Singapore professional services firm in a different trade, quote time went from 3 hours to 5 minutes. Errors fell 90% and sales capacity rose 35%. The case.

One month to start, charged from the day it goes live. Then month to month with 30 days notice and no contract. No GST is charged. Eligible Singapore SMEs can apply the EDGE grant, which replaced the EDG on 30 September 2026, to part of the cost. All plans and terms.