AI Agent for Bakeries and Cafes in Singapore

• "hi do you do corporate orders? we need about 200 cups for an office party"
• "can i choose my own flavours for the box of 12?"
• "can i pick the delivery date? need it on saturday"
• "my daughter is dairy free, what can she have?"
• "got nut free option or not?"
• "is it halal?"
• "are you available on 26 december for the ice cream cart?"
• "80 gift boxes with our logo and a card inside, how much?"

Every one of these needs three things before it can be answered: a price, a date check against your lead time, and a rule about allergens or minimum quantity. The person who holds all three is you, and you are in the kitchen or asleep. The gelato shop we spoke to has the owner and one colleague answering 20 to 30 of these a week over email and WhatsApp, on top of marketing and the online shop. They told us that when nobody replies in time the sale is lost, and that the two of them spent last Christmas and Chinese New Year on last-minute messages. The home bakery told us most orders already come from repeat customers on WhatsApp, and that its web shop could not do the two things the owner wanted, a pick-and-mix box and a delivery date the customer picks.

Try it on ours first: message +65 8012 4848 at any hour and the agent that replies is 41 Closer.

1. It sorts the enquiry by size and date first. A single cake, a box of 12, 200 party cups and a wedding of 300 guests each follow a different path. The agent asks the quantity and the date before anything else, the way your enquiry form does, and recommends the format that fits. In the gelato demo, guest count decides whether it offers party cups, a chest freezer package or a live scoop station.
2. It quotes from your price list and shows the maths. 200 classic cups at $4.60 is $920, and it writes the sum out so the customer can check it. It never invents a figure. For an item you have not priced, a live scoop station or a custom cake design, it takes the details and tells the customer your team will quote.
3. It checks lead time, delivery and dietary rules. You give us the rules once. In the demo they are 5 to 10 working days for an event order, 1 to 2 months for a wedding of 100 guests or more, next-day delivery for retail orders placed before 4pm, free delivery over $80, and a $70 surcharge for Sentosa or the CBD. Dairy-free and nut questions are answered by product, from your own descriptions.
4. It takes the brief and tells your team. Name, contact, event type, date, start and end time, venue and guest count, the same fields as your enquiry form, captured in the chat and sent to your events person. An event order is never confirmed in the chat. Your team confirms the date and sends the payment link. If the customer goes quiet after the quote, the agent follows up.
5. Retail orders close in the chat. A pint, a cake on the menu or a gift set gets a price, a photo and a payment link in one turn. On Pro the order is written into your system and the stock is updated, so you wake up to the order and the money, with nothing to type in.

What it connects to. On Starter it reads the menu, price list, lead times and delivery rules you give us, and sends a payment link for retail orders. On Pro it connects to your own systems. The owners we spoke to run Shopify stores, one with a CRM and a customer email tool beside it, one with no CRM at all. Pro reads live stock and prices from Shopify, checks whether the event cart or freezer is already booked on the date asked, writes the order and the customer into your CRM, and takes payment in the chat. Connecting a system we have connected before, Shopify for example, is a one-time S$2,400.

• One gelato shop with an events side gets 20 to 30 enquiries a week over email and WhatsApp. The owner and one colleague answer all of them, on top of marketing and the online shop.
• The same shop told us that when nobody replies in time the sale is lost, and that the two people answering spent last Christmas and Chinese New Year replying to last-minute messages themselves.
• A home bakery told us most of its orders come from repeat customers on WhatsApp. Its web shop could not offer a pick-and-mix box of 12 or let the customer choose a delivery date, and the owner did not want to install more apps to fix it.
• A food gifting brand selling through supermarkets and Shopee told us the website was fine, what it wanted was AI support to close sales. It planned to bring an agent in once daily leads passed about 20.
• We sent one real enquiry to 25 Singapore businesses between 8pm and 11pm. One replied within five minutes. The median wait for a human reply was 13.3 hours, four never replied and the slowest took 13 days. Read the study.
• In our quote automation case a Singapore professional services firm cut quote time from 3 hours to 5 minutes, with errors down 90% and sales capacity up 35%. A corporate gifting quote has the same shape: quantity, options, delivery, one number. Read the case.

One month to start, charged from the day it goes live. Then month to month with 30 days notice and no contract. No GST is charged. Eligible Singapore SMEs can apply the EDGE grant, which replaced the EDG on 30 September 2026, to part of the cost. All plans and terms.